Welcome to FUSION Light and Design on-line shopping services. If you wish to purchase from our on-line catalog, you agree to accept these Terms & Conditions. Please read them carefully. FUSION Light and Design reserves the right to modify or change the Terms and Conditions at any time without prior notice to you.
FUSION Light and Design displays images of products in ".jpg" and ".gif" format on or website; we employ the best imaging software in an effort to display products in the most accurate showing possible. We cannot guarantee that the depiction you see on your own computer monitor, matches the true color of the item; the display in part depends on the type and settings of your computer monitor.
You will receive an order confirmation with a list of all items ordered. Please check this e-mail to confirm its accuracy and contact us immediately if you have any questions FUSION Light and Design is not responsible for items purchased in error and will not assume any cost to exchange items ordered in error.
Any items designated custom order items will be subject to extra freight charges, special order fees & other charges that apply. Special order items could also be subject to longer lead times.
If you find a lower price, anywhere else on the Internet, on a new identical item, just show us the lower price when you buy the item on our site or within 14 days after your purchase-and we'll honor the lowest price if these conditions are met:
We reserve the right to verify another company's product availability and price before issuing a price match guarantee. We reserve the right to limit price matching to only those retailers authorized by the manufacturer to sell the product and who are in compliance with the manufacturers documented terms and conditions.
FUSION Light and Design makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product description may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product returned and provide a customer refund.
The descriptions of the items on the FUSION Light and Design website are provided by the manufacturers of the products. These descriptions and specifications are the same or similar to manufacturers' printed or on-line catalogs, but some variations may occur. FUSION Light and Design is not responsible for any variation in product description or specification provided by the manufacturer.
Coupons cannot be combined with any other special offers, instant quotes, or quoted discounts. Coupons are limited to one per customer per order and are available for one-time use only. Coupons and other discount offers are not transferrable or redeemable.
FUSION Light and Design charges sales tax on all orders shipped to Colorado addresses. Customers outside the state of Colorado are accepting responsibility to pay their own sales or use tax to their state, city or local municipality on any purchase from FUSION Light and Design.
FUSION Light and Design attempts to process orders as soon as they are submitted and we cannot accept changes or cancellations for orders that have already been processed.
We cannot guarantee that we will be able to cancel an order after a customer submits an order. However, customers wishing to change or cancel their order may call 303-777-5080 before 5 PM MST on the day of purchase. After 5 PM MST, customers should submit a request via info@fusionlightandesign.com. We will confirm all requests for a change or cancellation that are submitted after 5 PM. If you do not receive a confirmation within 24 hours, the request was not received. Please contact us again via phone. We will confirm receipt of your notice within 24 hours. In most cases custom, special order and non-returnable items cannot be cancelled.
Kindly report any damages, defects or errors to received shipments, promptly, by calling 303-777-5080 or by email at info@fusionlightandesign.com. You must call FUSION Light and Design and provide us with your name, invoice number and description of defect. FUSION Light and Design will issue and Return Goods Authorization number; we will then handle the pickup or return shipment of product at no cost to the consumer and ship a replacement out. If, for any reason, the customer decides they do not want the item replaced, then a 30% restock fee will be deducted from the final refund.
If within 14 days of receiving your order, any product proves to be defective, contact us immediately. The customer must notify FUSION Light and Design of the product's defect via email to info@fusionlightandesign.com, within 30 days of delivery. If you do not notify us about broken, damaged, or defective goods within 30 days of delivery, we cannot replace them free of charge. DO NOT SHIP the product back without contacting us first for a Return Goods Authorization number (RGA) and return instructions.
Damaged, defective, or broken products must be received and inspected by FUSION Light and Design or the manufacturer before a replacement is issued at no charge.
All returns must first be approved by a FUSION Light and Design representative. All non-approved returns are subject to refusal. Returns will not be accepted after 30 days of receipt of order.
When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 45 days, after which the product will be destroyed.
Please note that once a product has been received, we will work diligently to provide credit to customers as quickly as possible.
All products sold by FUSION Light and Design are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 303-777-5080 for assistance in processing your claim. We will in no uncertain terms or conditions are liable for installation fees of any kind.
FUSION Light and Design or project is time sensitive, it strives to provide its customers with the most accurate information on product availability. If your purchase or project is time sensitive, it is strongly suggested that you contact us at 303-777-5080.
Orders could take 2 to 4 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders from manufacturers are beyond our control. Please contact us at info@fusionlightandesign.com if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.
Orders for larger items will be subject to additional freight charges. FUSION Light and Design will notify you of any additional costs before a product is shipped.
Shipping charges incurred due to incorrect address, zip code, or the refusal of an item will be charged back to the customer. We cannot ship to PO Box locations. Seller is not to be accountable for delays in delivery. Factory shipment or delivery dates are the best estimates of our suppliers. In no case shall seller be liable for any consequential or special damages arising from any delay in delivery.
Before accepting a delivery, you are required to inspect each and every box for damaged or missing items. By accepting delivery of a shipment, you acknowledge that the item(s) were received in 100% usable condition and that you have received every item listed on the packing slip. If you are not required to sign for a shipment and you received damaged goods, please contact Customer Service immediately to report the damage.
If the product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for the manufacturer's restocking fee which may be up to 50% of the purchase price of the item; as well as both initial and return freight charges.
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof of delivery slip you include a note stating the package appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FedEx, etc.,) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself. Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.